Frequently Asked Questions
How To Take a Course
How to Take a Test
Printing Your Certificates
State Continuing Ed Requirements
FAQ - Frequently Asked Questions
I need to register (or pay) to review the classes?
There is NO CHARGE to register and NO
CHARGE to look at the Course Overviews
There IS a cost associated with reading the actual course content
and receiving continuing ed credit.
- WHO is
the target audience for these courses?
Can I take these courses if I'm not a nurse, a social worker or
a case manager?
YES. These courses are for the benefit and education of anyone
interested in learning more about the topics offered. The Introductory
courses are especially focused on the basics of case management.
- Can I
print off the course rather than reading it on the screen?
YES. Just click on the frame containing the course content.
Go to the File drop down menu and select Print.
if I loose my connection to the Internet or must leave before
finishing the course?
you have paid for a course, you can come back at any time to either
complete reading the material and/or take (or re-take) the test.
Listing Table on YOUR ACCOUNT
screen displays the status of --
taken and passed and
It gives you
the opportunity to review the course content, take (or re-take)
the test and print (or re-print certificates.
if I forget my Login ID or my password OR I'm having trouble getting
If you forget either your ID or your
password, contact the Webmaster either by email or phone:
If you are having trouble logging in, it could be for 1 of the
a. You are entering the incorrect ID: It is possible that
you are entering a letter when you should be entering a number,
or vice versa. The ID assigned to you upon successful completion
of your registration is in the following format: XX99999.
XX=the first 2 initials of
your name. For example: if your first name is Cathy, the first
2 digits of our login ID would be -- CA. The last 5 digits
of your login ID (99999)
are numeric. Knowing that these 5 characters are
all numbers will confirm that all of the Os are zeros NOT Ohs.
b. Passwords are
CASE SPECIFIC and the password you are entering
is either the wrong characters or the wrong case: First, confirm
your password. Then check the case. If you originally entered
a password of CAT,
would NOT work. Neither would 'Cat'.
Making the password CASE SPECIFIC adds an additional layer of
security to your account.
I print my Certificate of Completion more than once?
YES. You can actually print certificates
as many times as desired - for each completed course . Re-prints
after the original will indicate DUPLICATE. To re-print your certificate:
will immediately go to
YOUR ACCOUNT -- All courses that
you have completed and passed will be displayed in the Course
Listing Table at the bottom of YOUR
ACCOUNT screen. The Course
Listing Table can be sorted in 2 ways: Alphabetically (by Course
ID) OR Chronologically (by Date Taken) -- TO SORT: click on the
appropriate column heading in your Course Listing Table.
if I don't pass the test the first (or 2nd or 3rd) time?
You can always go back and re-take the
go to YOUR ACCOUNT. In
the Course Listing Table at the bottom of that screen, find the
course you would like to retake and click on the far right column
where it displays: Re-take test.
(Don't forget you can view the course content while taking
the test -- this should help you to answer the questions correctly.)
- Once I'm
taking the test, can I go back and look at the course content?
At the top of the test there is a link to bring up a small
window containing the course content.. (Click on:
View Course Content)
You can adjust the size of the window for your convenience.
If you click on this link and nothing happens, chances are the
window is BEHIND your current screen. To adjust the window
so that it comes up in FRONT: minimize the test screen
(in upper right corner of your screen). Hopefully you will see
the content window. Close that window. Maximize the test screen
and re-click on View Course Content.
I pass the test, will I be provided with the correct answers to
any question I missed. I want to go back and make sure I know
the course material?
Once you successfully passed a test, you will be shown this information
at the same time you are shown your passing grade. Should you
want to go back and review your missed test questions, make sure
you write down or note the information when it is first shown
to you. This information is ONLY displayed when you first PASS
if I didn't write down the correct answers and try to retake the
test but fail it, what happens then? Will I need to keep taking
the test till I pass it again??
NO. Hopefully this doesn't happen and you know
the course material well enough to pass the test another time.
However, should you try to retake the test and fail, your original
passing grade is not affected.
about refunds and grievances?
Once you have printed a certificate,
there is no refund for that course. However, if you read a course
and feel that you should receive a refund, please contact us;
we are happy to visit with you about your concerns. Refunds will
be considered on an individual basis. We are committed to providing
valuable and interesting course material that meets your
continuing education needs. We encourage you to call us
on our toll free # 1-866-850-5999 to discuss your concerns/questions/complaints,
I need to complete an evaluation for every course?
All accrediting organizations require
a completed evaluation for each course taken. Additionally, it
is our only way to obtain feedback so we can continue improving
the quality of our course material.
Thank you, in advance, for sharing your comments with us regarding
the courses offered on this site. If you have additional questions,
comments, complaints or recommendations, please contact us:
OR Call: 1-866-850-5999.
- What if
I don't have a printer to get my Certificate?
If you are unable to print your certificate from your current
computer, there are several options:
- either find
a friend who has a printer -- log on to their computer (with your
ID and password) and print your certificate from their location,
- email us
and request a copy (email@example.com).
You must include your ID, your password and the course ID and
title you completed, OR
- call us and
we will mail/fax you a copy of your Certificate. Our toll free
number is: 1-866-850-5999
do you select and screen your authors?
We come in
contact with authors primarily through their published material.
The Acquisitions Editors of the Publisher looks at the author's
qualifications first. The degree of qualification may vary based
on whether the published material is from a clinical reference
book or a text book.
Some of the
other factors used to determine a qualified author are:
- their education;
- their publishing
Most of our
authors are masters prepared, though it is not fair to say that
it is the case with every single course; since many have doctoral
If an author
is well known on the lecturing circuit, or sits on the board of
a professional association, that also demonstrates a level of
respect and acceptance by the nursing / case management community.
material is submitted to various reviewers for feedback prior
to actual publication. The process for qualifying the reviewers
is similar to that of the authors. These reviewers are asked to
read and critique a body of work, in their specialty, for:
to a course or clinical practice area.
comments are taken into consideration by both the author(s) and
the editors and included in the final manuscript (if applicable.
Many of our
authors and reviewers are well known, well respected practitioners
that continue to write and revise their publications each edition.
HOW TO TAKE A CLASS
In order to take a course, you must first register -- creating
your own personal account that will
the courses you have taken,
tests you have passed (or not passed) and
- the certificate(s)
you have printed.
CORPORATE ACCOUNT EMPLOYEES only:
During registration, you must enter 3 additional fields --
will provide you with the Corporate ID and the Cost Center.
CORPORATE ACCOUNT EMPLOYEES
only: It is not necessary to purchase hours UNLESS
you exceed the Maximum Yearly Hours (that are paid for by your
employer or organization.) Click on YOUR ACCOUNT (top of HOME
page) to determine how many hours you are allowed.
Hours can be purchased individually, at the time you would like
to take a course, OR in blocks of prepaid time- offered at a discounted
rate. For further information on the fees, discounts, etc. click
on: SPECIALS, FEES
and DISCOUNTS at the top of any page. Payment
for all classes is by credit card.
See Security Description for additional
information regarding the safety and security of your transactions.
COURSES: . Select COURSE LISTINGS
all courses. It is FREE to see the Course Overview
which includes the course Objectives and the course Outline. In
order to view the course content, you must first pay for the course.
- TO TAKE
A CLASS: From the course listings, select:
NOTE: Once a course has been
paid for, you have great flexibility in terms of:
A. when you take the course
B. when you take (or re-take) the test, and
C. when you print your Certificates
Any time after paying, (from Your
Account screen), you can
the course material (click on Course ID in
left hand column of Course Table at the bottom of Your
the test (until you pass!) (click
on Take Test or re-take Test
in right hand column of Course Table at the bottom of Your
your certificates (click
on Print Certificate in right hand column
of Course Table at the bottom of Your
Account screen, --
ALL at no additional fee.
can read the course material either ONLINE or OFFLINE.
To take the course OFFLINE, merely click anywhere in the course
content area and select Print (under File at the top of your screen).
You can also print off the post test. You can link to the test
in any one of 3 locations:
a. At bottom of Outline (to the left of the course content), or
b. At the bottome of the Course contest (before the Reference
c. on Your
Account screen (see link in header at top
of each page)
There is currently
no time limit for completing the test with a passing grade.
- If you choose
to complete the course OFFLINE, then to enter the test answers,
return to our website and Login. You will go to Your
Scroll down towards bottom of screen to where your take of courses
is located. Find the appropriate course and click on Take
Test in right hand column.
- Enter your
answers and Submit test for grading. Your test is graded instantly.
If you did not pass, the questions you answered incorrectly will
be displayed. You can use your Back button to
return to the test, change the answers you got wrong and re-submit.
There is no additional cost to take or re-take the test.
- Upon passing
the test, you will be asked to complete an Evaluation.
- Upon completion
of the Evaluation, you are able to print your Certificate of Completion.
HOW TO TAKE A TEST
test can be taken as many times as you want -- at
no additional cost.
access the test for a course, from HOME page, click
on: YOUR COURSES
in top navigation bar.
drop down menu, select: TAKE
page displayed includes all courses that you have
the appropriate course and click on Select
test will be displayed. You can either PRINT the test
OR TAKE the test.
ALL the questions have been answered, submit the test
NOTE: All answers
must be entered at the same time. If you close the
test after answering only some of the questions, your
answers will be lost.
test is graded instantly.
you passed, you go on to the Evaluation and
Printing your Certificate of Completion
you do not pass, the questions you got wrong are displayed.
You can use your BACK button to return to the test,
change the answers you got wrong and immediately re-submit
the test for grading.
process can be continued until you pass. OR you
can return another day and try again. In either
case, there is no additional cost to re-take the
YOUR CERTIFICATE OF COMPLETION
can be printed by selecting Your Account at the top of any
page. All courses that have been selected and paid for are listed
in a table at the bottom of that screen.
The status of
each course is listed in the right-hand column of that table.
the appropriate course title, click on the box which says Print
NOTE: If you have not completed the Evaluation for that course,
you will be asked to do that first, before you are allowed to print
Also, you may
print as many copies of your certificate as needed.
materials on this site © 2001-2004, by Compass Continuum, LLP unless
otherwise noted. All rights reseved.