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CCMC Ethics - Code of Professional Conduct for Case Managers
Course Code: ET3000

Author(s): Commission for Case Manager Certification

Pre-approved for: ACM, ASWB (SWs-All Practice Levels), CA BRN, CCM, CNLCP, Delaware BON, RNs

Hours: 2

CCMC Code Of Conduct

Course Objectives:
  1. Identify the 7 Rules of Conduct that may result in disciplinary action by CCMC

  2. Explain the scope of Practice for Case Managers in terms of:
    1. Assumptions
    2. Underlying Values
    3. Definition of Case Management
    4. Ethical Issues

  3. Discuss the standards for professional case management conduct in terms of:
    Professional Responsibility
    Case manager/Client Relationships
    Confidentiality, Privacy and Recordkeeping
    Professional Relationships

  4. Explain the procedures used to facilitate the work of the CCMC Committee on Ethics and Professional Conduct for:
    (a) processing cases of alleged violation of the Code,
    (b) sanctioning Certificants,
    (c) processing appeals.

Course Overview:
  1. Preamble

  2. Principles

  3. CCMC Rules of Conduct

  4. Scope of Practice for Case Managers

  5. Selected Definitions

  6. Standards for Board-Certified Case Manager (CCM) Conduct

  7. CCMC Procedures for Processing Complaints

  8. Complaint Form


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