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What Every Case Manager Should Know About Communication (CO1001)


Author(s): Claudia Moore RN, QPCM, CCM


Pre-Approved for: ACM, CA BRN, CLCP, CNLCP, Delaware BON, Florida BON, RNs


Credit Hours: 4


Course Description

This course presents communication skills necessary for case management. We will present the obstacles to effective communication and the strategies you can employ to overcome them.


Course Format

Online

Course Objectives

  1. Identify obstacles to effective case management communication.

  2. Describe strategies for overcoming obstacles to case management communication.

  3. List the key parties essential to effective case management communication.

Course Overview


This course presents communication skills necessary for case management. We will present the obstacles to effective communication and the strategies you can employ to overcome them.  

Outline

A. Communications

      1. Communicating with Physicians

      2. Timing the Initial Physician Contact

B. Practical Steps to a Win-Win Relationship Between Case Managers and Physicians

C. Maintaining Communications with Patients and Families

D. The Patient Communication chain of Command

     1. When the Family Becomes a Patient
     2. The Questions of Confidentiality and the Question of Cost
     3. Documenting the Patient Contact

E.  Communications with Payer Sources

F. Communications with Legal Professionals

G. Communication Subtleties

     1. The Right Mindset
     2.  Communication and Caring Overload: Burnout

Course Price

$32.00

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