Homestudy, Certificate of Completion is available immediately upon passing the exam.
Outline:
Introduction: What's a Crucial Accountability? And Who Cares?
Part 1 Work on Me First: What to Do before an Accountability Conversation
Ch. 1: Choose What and If: How to Know What Conversation to Hold and If You Should Hold It
Ch. 2: Master My Stories: How to Get Your Head Right before Opening Your Mouth
Part 2 Create Safety: What to Do during an Accountability Conversation
Ch. 3: Describe the Gap: How to Start a Conversation
Ch. 4: Make It Motivating: How to Help Others Want to Take Action
Ch. 5: Make It Easy: How to Make Keeping Commitments (Almost) Painless
Ch. 6: Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
Part 3 Move to Action: What to do After an Accountability Conversation
Ch. 7: Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
Ch. 8: Put It All Together: How to Solve Big, Sticky, Complicated Problems
Ch. 9: The Twelve "Yeah-Buts": How to Deal with the Truly Tough
Appendix A Where Do You Stand? A Self-Assessment for Measuring Your Accountabiity Conversation Skills
Appendix B Six-Source Diagnostic Questions: The Six-Source Model
Appendix C When Things Go Right 262
Appendix D Discussion Questions for Reading Groups