Frequently Asked Questions

Click on a question to see the answer

Purchasing Options


A: At AAACEUs, we offer 4 course bundles - 30hr, 50hr, 80hr, and 100hrs. These bundles are a pre-selected group of courses totaling the stated number of hours.
A: At AAACEUs, we offer 2 unlimited CEUs subscriptions. Our Unlimited CEUs Subscriptions provide unlimited access to over 450 credit hours worth of courses for either 12-months or 5-years.
A: Absolutely. Our courses can be purchased individually, in packages, bundles, or subscriptions.
A: Yes, we offer several homestudy courses for those who prefer not to take courses online.
A: The exams for our homestudy courses are online. When you are ready to take your exam, simply log back onto your account, click on the exam and answer the questions. Your exam will be graded automatically.
A: No. Our courses are pre-approved, so you do not need to pay any additional fees to submit your course to the commissions.
A: Pre-approved means AAACEUs has received approval for these courses from the commissions prior to offering them to students. Always check the approvals section of the course you intend on taking to ensure it's pre-approved for your certification or license.
A: Yes, our courses are pre-approved. Always check the approvals section of the course you intend on taking to ensure it's pre-approved for your certification or license.
A: Yes, we offer courses for several Canadian certifications. Please check our course catalog for your certification.
A: Yes. Please send us an email at customer.service@aaaceus.com and we'll be happy to discuss the best options for you and your company.
A: The system is setup to avoid this happening. If you think you've already taken this course, please send us an email at customer.service@aaaceus.com and we'll be happy to help.
A: If you've already taken a course in the bundle we'd be happy to help you find another course of equal length. Please send us an email at customer.service@aaaceus.com and we'll be happy to help.
A: We email you a receipt after every purchase. You can always access your old receipts from your member homepage by clicking the view purchases/print receipt link.
A: You will receive your textbook in 5 - 7 business days?
A: Yes, you can purchase the course and not buy the text by selecting "test only" when adding the course to your shopping cart.
A: If you are linked to a company or association where AAACEUs has agreed a discount, it will be applied once you add an item to your shopping cart and proceed to checkout.


Using AAACEUs.com


A: No. Registration with AAACEUs is free. You pay when you select a course and finalize your purchase.
A: Login to your account by clicking the login link and following the prompts.
A: The bulk of the courses we offer are online. However, we do offer several homestudy courses. All exams are online and graded automatically. Certificates of completion are immediately available upon passing.
A: If you do not have all of your information handy, you can always come back and update your account information at a later date.
A: You have up to 18 months from the date of purchase to complete your course and pass the exam.
A: You have up to 18 months from the date of purchase to complete your courses and pass the exam.
A: It depends on the length of the subscription you purchase. If you purchase a 12 Month Subscription, you must complete the courses and pass the exams in 12 months from date of purchase. If you purchase a 5 year subscription, you must complete and pass the courses in 5 years.
A: You receive a certificate of completion immediately after passing the exam and completing a short evaluation. You can access it from your member homepage.
A: You must submit your approvals directly to your commission or licensing board according to their guidelines. We have linked to several available portals in your member homepage - always check to see if there's a link to your commission.
A: Yes. If you are licensed in FL, GA, or DC, you can submit your courses to CE Broker through the link on your member homepage. If you do not see the link to upload your courses to CE Broker, make sure you have added your Fl, GA, or DC license information under the license section on the member homepage.
A: You may take the exam as many times as you need to demonstrate proficiency in the course content.
A: You can find your courses under the "Your Courses" header at the bottom of your member homepage.
A: You will be able to access you certificate of completion at any time - there is no time limit.
A: Click on the course code next to course title in the "Your Courses" section on the bottom of your member homepage. This will open up your course.
A: Click on the take exam link next to course title in the "Your Courses" section on the bottom of your member homepage. This will open up your exam.
A: Yes, you can always come back and reference the material - there is no time limit.


Technical Issues


A: Please click on the 'Forgot Password' link on the login page and follow the prompts.
A: Please send us an email at customer.service@aaaceus.com and we'll be happy to update your name.
A: Click on the create account link and follow the prompts to complete your member registration.
A: Click on the edit link next to your email address in your member homepage and follow the prompts.
A: Please send us an email at customer.service@aaaceus.com and we'll be happy to help.


Miscellaneous


A: At AAACEUs, we work with licensed and credentialed subject matter experts to create relevant and topical coursework.
A: You can always call us at 866-850-5999 or email us at customer.service@aaaceus.com.